Identity Digital Adds 24x7 Global Support: A First for .AI and TLD Management

Identity Digital’s partnership with the Government of Anguilla (GOA) is bringing much-needed modernization to the .AI top level domain (TLD), introducing around-the-clock global support and a host of innovative features. These changes are designed to address evolving demands around the TLD, while also preparing it for the future global digital economy so that Anguilla can continue to leverage its digital assets for long-term prosperity.

‍Revolutionizing .AI Support: What’s New?

For the first time, .AI registrars will be able to access 24/7 technical support through Identity Digital. This support will be  available via phone, email, and live chat, ensuring help is always at hand. With quicker response times and a clear, multi-tiered support structure, service issues are resolved faster and more effectively. These services follow industry best practices and are supported by world-class Service Level Agreements (SLAs), setting a higher standard for TLD management.

In addition, Identity Digital will offer registrars access to an integrated web portal that simplifies tasks like domain management, reporting, and accessing documentation. It will also provide flexible payment options, including credit card, and wire transfer. These features make it easier and faster for registrars to do their work, saving time and reducing hassle.

Raising the Bar for Domain Management

Our partnership with GOA also brings .AI into compliance with global best practices and industry standards. Key compliance updates include:

Standardized domain transfer processes

• Auto-renewals for consistent domain management
• A redemption process for deleted names that complies with request for comments (RFC) and industry standards

These enhancements not only streamline operations, but also provide registrars and end-users with a more reliable and smoother customer experience.

In addition to the current benefits we’re offering to our partners, our platform is continuously evolving, with new features being built and tested regularly. For example, registrars now benefit from Dropzone, a new advanced domain management feature that provides enhanced visibility into domains that are queued for release. This commitment to ongoing advancement ensures that .AI remains a competitive and attractive option in the global domain market.

A Stronger Future for .AI

As demand for the .AI TLD continues to grow, Identity Digital’s commitment to excellence ensures the TLD remains a reliable and innovative option for businesses and innovators worldwide. By setting new benchmarks in support, compliance, and feature development, our partnership with GOA is not just modernizing .AI; it is transforming it into a key player in the global digital economy.

With 24/7 global support and a growing list of features, .AI is ready to help registrars, businesses, and entrepreneurs succeed today and in the years to come. This is just the beginning of what’s possible for the .AI TLD.